Advocates of Lake County
Advocates of Lake County, Inc.
Victim Advocate Job Description
Job Summary: The Victim Advocate is a direct service position which provides support, advocacy, options and referrals to victims of domestic violence, sexual assault, stalking and other violent crimes. The Victim Advocate is responsible for staffing the agency 24-hour crisis line on a rotating basis and is supervised by the Executive Director. This position requires a commitment to assisting victims, the ability to establish and maintain professional boundaries, strong communication skills, and the acceptance of social and cultural diversity. Full-time, hourly, non-exempt, professional position
Direct Client Services
· Provide crisis intervention, follow-up, support, advocacy, information and referrals to victims both in-person and over the phone (through the 24-hour crisis hotline).
· Staff the 24-hour crisis line on a rotating basis and respond on-scene to provide emergency services to victims of crime.
· Assess victim safety and assist with safety planning including the arrangement of shelter, hotel/motel accommodations or other housing options as needed.
· Provide advocacy on behalf of clients working with community-based systems such as law enforcement, courts, social services, mental health providers, substance abuse services, etc.
· Accompany clients to appointments and meetings to secure financial assistance, explore long-term housing options, arrange for childcare and obtain legal assistance.
· Provide legal advocacy including assistance with protection orders, victim’s compensation, divorce filings, child support and criminal/civil court support.
· Identify resources within the community and maintain good working relationships with community programs offering assistance to clients.
· Assist the Executive Director in developing support programming for clients.
· Provide assistance with other direct services components of programming as needed.
Indirect Client Services
· Foster an inclusive safehouse and office environment in which all clients are treated equally, regardless of race, ethnicity, national origin, disability, sex, sexual orientation, gender expression, gender identity or religion.
· Maintain client records. Compile client data and information and complete program reports.
Maintain professional and effective working relationships with other organizations, community leaders, and ALC’s board, staff, and volunteers.
· Develop and maintain good working relationships with key local and statewide contacts.
· Bachelor’s Degree preferred. High School Diploma or Equivalent (G.E.D.).
· 1-3 years experience working with at-risk clients and related programs.
· Strong understanding of issues facing victims of domestic violence, sexual assault and other violent crimes.
· Commitment to providing client-centered, empowerment-based services to victims of crime.
· Must have valid driver’s license, reliable transportation, proof of insurance and clean driving record.
· Background check required.
· Bilingual English/Spanish preferred.
Some evening, weekend, and overnight work will be involved. Applicant must be able to respond to Lake County within 45 minutes of dispatch to fulfill on-call responsibilities. This job description subject to periodic review by the Board of Directors. ALC is an Equal Opportunity/Affirmative Action Employer.