Website San Miguel Resource Center
Our mission is to eliminate domestic violence and sexual assault
SAN MIGUEL RESOURCE CENTER
Job Description – Advocate Coordinator
Title: Advocate Coordinator
Reports to: Executive Director
Purpose: To provide direct client services to victims of domestic violence and sexual assault. To manage the Volunteer Program; recruit and supervise advocates; manage crisis line; manage advocate trainings; and maintain advocate records; manage all other volunteers.
The San Miguel Resource Center staff and Board of Directors are required to maintain personal and professional conduct consistent with the mission of our agency. Staff and board of directors are required to create and maintain a safe, secure, supportive, nurturing, cohesive, non-violent environment. This culture is built through the development of strong relationships within and among members of the agency. These relationships are based on open, proactive, compassionate communication; commitment for the common good; and honest, empathetic expression of needs.
We recognize this work can be overwhelming due to the exposure of secondary trauma, however, it is the ethical responsibility of each SMRC member to constantly be aware of one’s position in regards to interactions with clients, staff, board members and the agency as a whole. If work productivity, ability to work with clients, and participation in a healthy environment within the agency is being affected, appropriate steps –including a grievance procedure- is placed to maintain a productive and safe environment for clients and staff.
1. Provide in-person direct services to victims of domestic violence and sexual assault as needed.
2. Serve as an advocate taking crisis line shifts Monday-Friday from 9 to 5 and as needed for shifts not covered by volunteer advocates.
3. Each staff person is responsible for entering their client demographics, activities and case notes in the Client Management Database.
4. Serve as staff backup on the crisis hotline as needed.
5. Ensure crisis hotline shifts are scheduled with advocates and staff.
6. Provide front desk coverage.
To Advocates and Volunteers
7. Conduct outreach, recruit, and retain crisis hotline advocates.
8. Develop, manage, and facilitate advocate trainings. Maintain corresponding manual and any other advocate materials or paperwork.
9. Supervise, support, motivate, and appreciate advocates and volunteers.
10. Maintain advocate personnel records including job descriptions, advocate agreements, time sheets, post-training evaluations, and exit interviews.
11. Facilitate two monthly advocate meetings, one in Telluride and one in the West End.
12. Manage quarterly continuing education trainings for advocates and arrange presenters.
13. Compile data for assessing trends and needs to refine volunteer recruitment and increase longevity.
14. Conduct debriefing with advocates within 24 hours of client contact.
15. In collaboration with the Bilingual Victim Advocate, recruit and train bilingual advocates to provide culturally competent services to victims of domestic violence and sexual assault.
Volunteer Program Development
16. Respond to requests for information about the Volunteer Program.
17. Participate in weekly client debriefing, program development meetings and quarterly staff trainings.
18. In conjunction with Executive Director, develop Volunteer Program standards and protocols.
19. In coordination with Executive Director assist with the development of individual program goals ensuring alignment with agency mission and grant requirements.
20. In conjunction with Executive Director and Director of Grants and Finance, assist with the development of volunteer program budget.
21. Manage and monitor all program expenses and request approval from Directors of Grants and Finances on expenses not outlined in the budget.
22. Develop job procedure manual for Advocate Coordinator position and update as needed.
23. With Director of Grants and Finance, research, report, and provide program information for grant purposes.
24. Participate in continuing education and professional development opportunities.
25. Network with state and national organizations addressing volunteer coordination and advocate management issues.
26. Perform other duties as requested by Executive Director.
Education: BA in relevant field or equivalent combination of education and experience.
1) Minimum one year experience working as a volunteer and/or coordinating volunteers.
2) One year minimum experience in public speaking and meeting facilitation.
3) One year experience in a leadership/supervisory role desirable.
4) Experience working with agencies addressing interpersonal violence and providing victim services desirable.
1) Familiarity with the philosophy of successful volunteer management.
2) Knowledge of the issues and dynamics of domestic and sexual violence.
3) Ability to develop training and educational materials.
4) Excellent written and verbal communication skills.
5) Computer literacy.
6) Understanding of and commitment to cultural diversity.
1) Ability to work autonomously and in collaboration with others in a small office with shared responsibilities.
2) Demonstrated ability to manage time, evaluate progress, and adjust activities to complete projects within established time frames.
3) Familiar with decision making through group process.
4) Skilled in establishing effective working relationships both inside and outside organization.
5) Available to travel in-state periodically.
6) Commitment to professional growth and continuing education.
To apply for this job email your details to firstname.lastname@example.org