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Freedom from Sexual Violence


Residential Services Specialist

  • Full Time
  • Anywhere

Website TESSA

SYNOPSIS:  The person in this position provides advocacy and residential supportive services to residents of TESSA’s Safehouse in collaboration with the casework team.



•        Provide hotline/phone services including crisis intervention, safety planning, information, referrals, and support.

•        Complete intake phone screening and lethality assessments of victims needing safe housing.

•        Provide transportation when necessary and possible for Safehouse residents.

•        Communicate necessary resident information in the Safehouse database and shift log book; and follow up on notations left there.


•        Provide Safehouse residents with crisis intervention, safety planning, and general support, treating clients with respect, dignity, and empathy utilizing Trauma Informed Care practice.

•        Maintain confidentiality as directed by the client or by TESSA’s mandatory reporting obligations.

•        Assist in house operations to include, but not limited to: house laundry, room prep, cleaning, and stocking supplies.

•        Provide education, information and support to Safehouse residents and children through advocacy and empowerment-based case management services.

•        Work cooperatively with other agencies and individuals (e.g. Colorado Springs Police Department Advocates, El Paso Sherriff’s Office Advocates, District Attorney’s Advocates, TESSA/Department of Human Services representatives) involved with the client to assure comprehensive service delivery to the client/children.

•        Provide On-call/After-Hours Support (AHS) monthly, or as requested by Safehouse Manager.

•        Develop and demonstrate knowledge and expertise regarding domestic violence and sexual assault.

•        Facilitate resident meetings, support groups, life skills classes, and informational classes as required.

•        Implement Safehouse procedures using Trauma Informed Care practice.

•        Attend supervision meetings with the Safehouse Manager as requested.

•        Adhere to work schedule and be available to provide back-up/on-call coverage as needed, (outside of regular shift) to support the operations of the Safehouse.

•        Provide training, instruction, guidance and support to other staff, volunteers, and interns.

•        Understand department objectives and how they relate to the goals of the agency.

•        Provide coverage to other programs when needed which may include, but is not limited to: attending court hearings, conducting victim outreach, assisting with walk-in clients, and responding to hospital call-outs.


•        Document each client contact per department policy.

•        Maintain client records in a timely and accurate manner.

•        Communicate and follow up on necessary information.

•        Assist in collecting client statistics for program management and grant reporting.


•        Deliver programs and services in a manner that is respectful and sensitive to the client’s cultural experience.

•        Participate in the development of multicultural services, programming, and outreach as requested.

•        Recognize that we hold attitudes and beliefs that can detrimentally influence our perceptions of, and interactions with, individuals who are diverse from ourselves.

•        Recognize the importance of multicultural sensitivity plus responsiveness to, knowledge of, and understanding about diversity.

•        Apply the principles of multiculturalism and diversity in training and staff development.

•        Apply culturally appropriate skills in all interactions with clients, co-workers, volunteers, partner agencies, and other community members.

•        Prevent, identify, and remove discriminatory barriers in service provision.

•        Use organizational change processes to support culturally informed organizational policies & procedures.


•        Commit to TESSA’s organizational mission, vision, and operating philosophy of Trauma Informed Care.

•        Attend staff, other relevant meetings, trainings, and in-services as assigned.

•        Other duties and projects as requested by supervisor or Executive Director.



To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


•        Associates Degree in Social Work, Human Services, or equivalent. Relevant combinations of education and experience may be considered.

•        Bachelors Degree in Social Work, Human Services, or equivalent preferred.

•        Experience with victims and/or similar populations preferred.

•        Available to work evenings and weekends, as well as provide additional shift coverage as needed including occasional overnight shifts.

•        Displays a positive attitude, works well with others, and accepts direction well.

•        Experience working with children in a group setting.

•        Experience or ability to conduct life skills groups for Safehouse residents.

•        Excellent organizational, communication (verbal and written), problem solving, listening and interpersonal skills.

•        Attention to detail.

•        Ability to work well in stressful and emotionally taxing circumstances and engage in effective self care.

•        Ability to empathize, encourage and guide Safehouse clients.

•        Ability to lift 50lbs, intermittently.

•        Possess vision and hearing sufficient to work on a computer, on the telephone and in person.

•        Able to independently use a computer for word documents, spreadsheets, presentations, email, internet research, data entry and data management.

•        Valid driver’s license and car insurance.

•        Must be willing to complete and able to pass background and child abuse and neglect history checks.

•        Ability to read, write and speak English.

•        Fluency in Spanish and/or ASL preferred.



TESSA is an equal opportunity employer.



Closing date for this job posting is 5/23/18.

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