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Freedom from Sexual Violence

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Residential Services Specialist

  • Full Time
  • Anywhere

Website TESSA

SYNOPSIS:  The person in this position provides advocacy and residential supportive services to residents of TESSA’s Safehouse in collaboration with the casework team.

 

RESPONSIBILITIES:

INTERVENTION / CRISIS LINE
•        Provide hotline/phone services including crisis intervention, safety planning, information, referrals, and support.

•        Complete intake phone screening and lethality assessments of victims needing safe housing.

•        Provide transportation when necessary and possible for Safehouse residents.

•        Communicate necessary resident information in the Safehouse database and shift log book; and follow up on notations left there.

 

CLIENT SERVICES  
•        Provide Safehouse residents with crisis intervention, safety planning, and general support, treating clients with respect, dignity, and empathy utilizing Trauma Informed Care practice.

•        Maintain confidentiality as directed by the client or by TESSA’s mandatory reporting obligations.

•        Assist in house operations to include, but not limited to: house laundry, room prep, cleaning, and stocking supplies.

•        Provide education, information and support to Safehouse residents and children through advocacy and empowerment-based case management services.

•        Work cooperatively with other agencies and individuals (e.g. Colorado Springs Police Department Advocates, El Paso Sherriff’s Office Advocates, District Attorney’s Advocates, TESSA/Department of Human Services representatives) involved with the client to assure comprehensive service delivery to the client/children.

•        Provide On-call/After-Hours Support (AHS) monthly, or as requested by Safehouse Manager.

•        Develop and demonstrate knowledge and expertise regarding domestic violence and sexual assault.

•        Facilitate resident meetings, support groups, life skills classes, and informational classes as required.

•        Implement Safehouse procedures using Trauma Informed Care practice.

•        Attend supervision meetings with the Safehouse Manager as requested.

•        Adhere to work schedule and be available to provide back-up/on-call coverage as needed, (outside of regular shift) to support the operations of the Safehouse.

•        Provide training, instruction, guidance and support to other staff, volunteers, and interns.

•        Understand department objectives and how they relate to the goals of the agency.

•        Provide coverage to other programs when needed which may include, but is not limited to: attending court hearings, conducting victim outreach, assisting with walk-in clients, and responding to hospital call-outs.

 

RECORD KEEPING
•        Document each client contact per department policy.

•        Maintain client records in a timely and accurate manner.

•        Communicate and follow up on necessary information.

•        Assist in collecting client statistics for program management and grant reporting.

 

CULTURAL INCLUSIVITY
•        Deliver programs and services in a manner that is respectful and sensitive to the client’s cultural experience.

•        Participate in the development of multicultural services, programming, and outreach as requested.

•        Recognize that we hold attitudes and beliefs that can detrimentally influence our perceptions of, and interactions with, individuals who are diverse from ourselves.

•        Recognize the importance of multicultural sensitivity plus responsiveness to, knowledge of, and understanding about diversity.

•        Apply the principles of multiculturalism and diversity in training and staff development.

•        Apply culturally appropriate skills in all interactions with clients, co-workers, volunteers, partner agencies, and other community members.

•        Prevent, identify, and remove discriminatory barriers in service provision.

•        Use organizational change processes to support culturally informed organizational policies & procedures.

 

OTHER
•        Commit to TESSA’s organizational mission, vision, and operating philosophy of Trauma Informed Care.

•        Attend staff, other relevant meetings, trainings, and in-services as assigned.

•        Other duties and projects as requested by supervisor or Executive Director.

 

QUALIFICATIONS AND REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

•        Associates Degree in Social Work, Human Services, or equivalent. Relevant combinations of education and experience may be considered.

•        Bachelors Degree in Social Work, Human Services, or equivalent preferred.

•        Experience with victims and/or similar populations preferred.

•        Available to work evenings and weekends, as well as provide additional shift coverage as needed including occasional overnight shifts.

•        Displays a positive attitude, works well with others, and accepts direction well.

•        Experience working with children in a group setting.

•        Experience or ability to conduct life skills groups for Safehouse residents.

•        Excellent organizational, communication (verbal and written), problem solving, listening and interpersonal skills.

•        Attention to detail.

•        Ability to work well in stressful and emotionally taxing circumstances and engage in effective self care.

•        Ability to empathize, encourage and guide Safehouse clients.

•        Ability to lift 50lbs, intermittently.

•        Possess vision and hearing sufficient to work on a computer, on the telephone and in person.

•        Able to independently use a computer for word documents, spreadsheets, presentations, email, internet research, data entry and data management.

•        Valid driver’s license and car insurance.

•        Must be willing to complete and able to pass background and child abuse and neglect history checks.

•        Ability to read, write and speak English.

•        Fluency in Spanish and/or ASL preferred.

 

 

TESSA is an equal opportunity employer.

 

 

Closing date for this job posting is 5/23/18.

To apply, visit www.TESSAcs.org/aboutTESSA/employment.

To apply for this job please visit www.tessacs.org.